Posted by: kararc | September 30, 2012

Democratization of media: amateur voices in book reviewing

“It is now possible for anyone to become a media practitioner and publicize their point of view, which takes the democratic right of freedom of speech to new levels.” pg. 118, Media and Society

In the world of book reviewing, this is a hot issue. The number of book blogs and their popularity as a source for discovering new titles is increasing. (See slide 13 – blogs are at 12.1% and they weren’t even on the 2010 survey.) Social networking sites focused on books (Goodreads, LibraryThing) are also exerting influence on book sales. Authors and publishers are admitting that amateur voices have a powerful influence.

Publishers, which aren’t dependent on any single book, are thrilled with the new source of advertising. They routinely send ARCs (advanced reader copies) to bloggers and reviewers on sites like Goodreads. Those with more personal skin in the game, namely authors and professional book reviewers, are up in arms. The complaint? Amateur bloggers and reviewers don’t review fairly; they say things like “this book sucks!” without qualification.

Media and Society references Andrew Keen’s  The Cult of the Amateur. The quotation summarizes the authors’ view of the book review situation perfectly: “When anonymous bloggers… unconstrained by professional standards or editorial filters, can alter the public debate and manipulate public opinion, ‘truth’ becomes a commodity to be bought, sold packaged, and reinvented.” pg. 121

In a new twist, exactly that has happened. But it is a professional reviewer who is selling truth, not an amateur. Which begs the questions:

Who is more honest in the media – amateurs or professionals? How does the business side of media affect honesty?

Posted by: chrissypurcell | September 30, 2012

Technological Determinism

I’ve always been fascinated by the sociology of space – specifically, how spatial conditions affect and shape social interactions.  (Check out social theorist George Simmel if you want to nerd out on this topic.) As we move towards a digital culture, we have new “spaces” shaping our interactions and to me, this idea of space relates to the idea of technological determinism discussed in chapter 7 of our text. This might be a stretch, but hear me out:

The same way architects and urban planners can influence movement and interaction in a city, are mobile developers changing the face of social interaction one user at a time? When was the last time you talked to a stranger while you waited for a bus instead of checking your phone? Could the same be said of reading a book? Would you talk to a stranger at all?

I think the conversation about give-and-take between social agency vs. influence by technology becomes an even more interesting one as our technologies evolve. Basically, to what degree are new media developers designing tools to enhance social function and serve a collective need, and to what degree are these new technologies creating needs that weren’t there before (thereby shaping/controlling social life)?

Chrissy

Posted by: carebear | June 10, 2012

Use your powers for good

Well folks, we made it.  We have survived our first year as graduate students in the Strategic Communications program at the University of Oregon.  I must say, it feels pretty good.  As the school year comes to a close, I wanted to share with you some videos I stumbled across that really felt like they were made for us.  They provide a good wrap-up to a year of discussion, learning, and exposure to exciting new possibilities.  This first video, The Social Media Revolution, is an impactful look into the power and struggles of social media worldwide.  The second, is a parody on this same video. The Social Web – a place for made up facts is good for a chuckle or two. I hope you will take five minutes to enjoy them both.

Both videos should make you think, the next time you post on Facebook or send of a tweet, about who you are reaching and the effects your one small action could potentially have on your social media following…and beyond.

Use your powers for good.

Posted by: slee3324 | June 6, 2012

Will Facebook die by 2020?

Ironfire Capital founder Eric Jackson is predicting that Facebook will see its demise by year 2020 as a result of the “continued emergence of the mobile web and Facebook’s struggle to adapt to that paradigm shift”. The argument is that Facebook is, in all reality, just a website and not a mobile app. The company also sees its ad-free mobile use of Facebook as a risk factor and will become more problematic for the success of the organization. Jackson views a new third generation of companies, whose sole goal is to leverage and monetize mobile users, as the subjugator of Facebook. He also predicts that Facebook will face the same challenges evolving in the mobile space that Google has had entering the social world.

So, what will this new third generation of mobile victors look like? And, how will other forms of technology, like the Kindle, adapt to these new social tools so they stay relevant to customer needs? And, the big question is, will Facebook ever die?

To read the entire article, visit http://www.kethu.org/2012/06/05/facebook-will-end-2020/

 

Posted by: carebear | June 5, 2012

Simplicity

In the fast moving, rapidly changing landscape of the 21st century, communicators are being inundated with ways to get their message out and attract and retain customers.  And, consumers are constantly wooed by the next best thing, right? Not necessarily, according to Donald Reinertsen and Stefan Thomke of the Harvard Business Review.  In their June 5th blog post regarding product design, they tell us that less is more – simplicity is key.  This theme seems to resonate with the communicator and promoter of products as well. Ironically, this statement can really complicate things.  In a time when we are developing tactics to engage our publics through a multitude of social media channels, advertising, earned media, and face-to-face interactions, just to name a few, how do we keep it simple?

The authors cite Walt Disney as an example of a leader that embraced this philosophy in the creation of his theme parks (I know what you are thinking – Disney Land isn’t simple).  But Walt’s approach to Disney Land was. Instead of continually adding fancy bells and whistles to attract new customers, they explored the larger issue of the customer experience and the magic that was the core of this experience.  This strikes a chord with me as a communicator and a marketer.  In striving for simplicity, are we able to have a greater impact on the audience we are targeting and the publics we are trying to influence?

Leonardo da Vinci thought so. In his words, “Simplicity is the ultimate sophistication.”

Posted by: bahughes13 | June 4, 2012

Isn’t 900 million enough?

Shocking. Absolutely shocking.

OK, it isn’t, but I wish it were. The Wall Street Journal is reporting that Facebook is considering a plan that would allow children under the age of 13 to create a Facebook account. It would be linked to a parental account, and, at least theoretically, give the parents control over who the child friends, what apps they download, etc.

A study published by Mashable just about six weeks ago shows that as many as 38% of children under age 13 already have accounts. Viewed in the best light possible, this move could potentially make young kids’ online experience safer. If they are going to be on it anyway, make sure the parent is in the loop?

The alternate view, of course, is that Facebook sees millions of tiny little faces to add to its roster of potential sales targets. As they saying goes, hook them early and often?

What do you think Strat Commers? Good or bad?

 

http://mashable.com/2012/06/04/facebook-kids/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Mashable+%28Mashable%29&utm_content=Google+Reader

Posted by: dandelion4good | May 30, 2012

Customer Service & Communications

I received the message below in an email. As I’m becoming increasingly interested in the radical and surprisingly unrecognized change in the role customer service plays in brand equity and overall communications strategy, I watched the video referenced in the message. I do not recommend that you watch it. It’s terrible. But I did find a video of Dave Carroll speaking at a brand conference. I do recommend watching this video at 4:00 minutes and 10:00 minutes.

Message below

 A musician named Dave Carroll recently had difficulty with United Airlines.  United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation. The Manager responded: “Good luck with that one, pal.”

So he posted a retaliatory video on YouTube. The video has since received over 6 million hits. United Airlines contacted the musician and attempted a settlement in exchange for pulling the video. Naturally his response was: “Good luck with that one, pal.”

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video, which has led to a sharp increase in orders.

Here’s the video http://www.youtube.com/watch_popup?v=5YGc4zOqozo

 

Posted by: dandelion4good | May 29, 2012

PR Proof & Persuasion

I’m linking to a PR advice article that I think provides a valuable synthesis of our entire coursework this term while addressing PR’s proverbial elephant:  Are we Worthy?

This article provides practical and thoughtful advice, even citing a study about PR influence in US companies.

The author makes four suggestions for PR managers to prove their worth: (And I’ve rated them)

1. Meet with senior managers to understand their priorities and concerns (Easy)

2. Break through the silos (Moderately Difficult to Difficult)

3. Measure results, not activity (Easier said than done!)

4. Develop organizational influence (Complex: Reread K&P)

I was surprised to find that results of the study contradict our last reading on persuasion. Maybe some aspects of persuasion are different depending on career and management structures within companies.

 

 

Posted by: mikebodinesayshello | May 29, 2012

Facebook Goes on Spending Spree?

According to Mashable.com, Facebook is in talks to purchase the facial recognition website Face.com for “tens of millions” of dollars. Some of the technology available from Face.com is already being used on Facebook.com in the form of the Photo Finder and the Photo Tagger. The Face.com software can also recognize emotion and is able to estimate gender and age. If the deal goes through, this could be the first major acquisition after the Facebook.com IPO.

These reports come just a week after speculation about a Facebook browser hit the internet. According to a previous Mashable.com article, Facebook was in talks with Opera Software, who is the maker of the Opera web browser. A Facebook browser would integrate apps and plug-ins into a user’s everyday browsing experience. This acquisition would fully integrate social with your regular online activities.

 These rumored acquisitions are important especially in light of Facebook’s relatively weak IPO. The purchases hint at Facebook’s strategy as a public company. Their current strategy seems to be to acquire any competitive technologies and to embed Facebook even farther into regular online activities.

Posted by: slee3324 | May 29, 2012

Four social media strategy tips from Discovery Channel

I came across a blog post by Brian Solis who featured the Discovery Channel’s social media strategy. They have an impressive following and reported, as of April 2012 having 59 million likes across approximately 75 active Facebook pages; on Twitter they have 3.5 million followers across 21 accounts. They claim their Facebook presence increases by nearly two million likes a month and that growth has largely occurred organically with minimal directed ad buys aimed at building their social audience.

So, how do you they do it?

Following are four important key findings from Discovery Channel as being integral to their social media success:

  1. Develop a multi-disciplinary social media strategy by a centralized team that is integrated with communications, marketing, digital media and many other internal teams.
  2. Engage in early cross-functional brainstorming and strategy meetings to ensure that they are maximizing the potential of social media to support other teams’ strategies.
  3. Engagement metrics are the numbers they are most focused on. Comments, shares, and likes measure the important relationship with audiences. The number of friends and followers is meaningless if they are not actually interacting with those fans.
  4. Last but not least (actually probably of most importance), they do not underfund or understaff their social media teams.

To read the entire blog post, visit http://www.briansolis.com/2012/05/the-discovery-channel-discovers-the-meaning-of-like/

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